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Quality services

  • Categories:Service
  • Time of issue:2022-05-25 10:25:23
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Running Optical&Electronic  keeps focusing on in‑depth cultivation in optical manufacturing. Guided by the quality‑control philosophy of pursuing excellence, it polishes its full‑chain service system and has built a professional service team with high professionalism and solid technical capabilities. By deeply integrating after‑sales operation‑maintenance with pre‑sales technical services, the company greatly improves the quality and response efficiency of full‑lifecycle services. Centered on customer satisfaction, leveraging its 10,000‑square‑meter standardized factory building and production capacity supported by over 200 sets of full‑process optical cold‑processing equipment, Yiying Optoelectronics provides objective, accurate and complete optical components and system solutions for customers. It strictly fulfills three core service functions: unified external demand acceptance, internal follow‑up‑and‑supervision closed‑loop management, and continuous full‑process service iteration and improvement. Practicing the service tenet of “Strive to impress customers”, it delivers full‑lifecycle services for a complete product portfolio including optical lenses, prisms, optical filters, objective lenses and micro‑projection optical engines.

The team fully respects customer intentions and digs deep into personalized customization requirements for diverse application scenarios. It carefully identifies real‑world pain‑points encountered by customers in projection display, AR/VR, automotive imaging and other fields, and has established a rapid‑response mechanism. It commits that all technical and service inquiries from customers will be closed‑loop processed within 24 hours. From process control of optical cold processing to precision verification for coating and cementing, every link safeguards product quality, enabling customers to use the full range of Yiying optoelectronic products with confidence. To meet differentiated delivery standards of customers from various industries, the team gets involved in demand review at the early project stage. Drawing on years of accumulated optical craftsmanship experience, it predicts potential process risks and offers optimization proposals better suited for mass production without compromising optical design specifications, so as to avoid unnecessary precision deviations and delivery delays in subsequent production.

For mass delivery, Yiying Optoelectronics implements a full‑batch optical‑parameter traceability system. Every optical component leaving the factory is attached with corresponding inspection data files. Customers can access core‑parameter reports covering surface figure accuracy, transmittance, center‑deviation and other key metrics at any time. This addresses the long‑standing industry pain‑point of untraceable data after product delivery in traditional optical manufacturing, and makes the quality of every batch fully transparent and traceable. For special storage and transportation requirements of high‑precision optical components, the team develops customized anti‑static and anti‑collision packaging solutions, together with end‑to‑end logistics tracking service. It prevents optical‑surface damage and lens displacement throughout the whole workflow from factory output to customer receipt, extending quality‑control boundaries beyond the production workshop to customers’ workstations.

 

Hotline

Ms.Sally
Tel & WeChat:
+8617839945716
Email: lili@oande.cn

Ms.Eleven
Tel & WeChat:
+8613683991810
Email: sale@oande.cn

Address: No. 1 Optoelectronic Innovation and Pioneering Park, High-tech Zone, Nanyang City, Henan Province

Mail:sale@oande.cn

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